My experience with Online Marketing today
Greetings to you all,
It was a stressful day in the market today. Satisfying customers is not easy, especially online customers. Today was different entirely as almost all my online customers rejected the hair (weavon) they bought from me.
I have been in this online business for more than two years, and it has been moving smoothly until today. I had the greatest stress today and still was unable to sell and dispatch the market. Just like the adage that says "if a finger touches oil, it will stain all the fingers", that is exactly what happened to me today.
Some fake and unreliable hair vendors spoiled my market today. Three customers requested hair through online, and after much bargaining, we agreed on a particular amount and they all paid. It was a happy day for me when I received their alert. However, the story changed when they demanded live videos before dispatching the market (weavon). This was due to what other hair vendors had done to them. One of the customers complained to me that she bought hair for #35,000 and it turned to a sponge within six months, hair that was supposed to last for five years or more. It was so painful, and that is why she requested live videos before sending the hair. I said no problem.
Just this morning, I brought out the three hairs (weavons) to do live videos and package it before dispatching it as they requested. I started with customer A. After the video, I sent it to her, and she complained that the weavon did not bob well. I went and rebobbed the hair and sent another video. She accepted that it was fine, and I was so happy. I moved to customer B. I did her video and sent it, and she complained that the hair wasn't full enough as she saw it in the picture. I tried to explain to her that it could only be full like it was in the picture when she combed it or wet it. She said no, and our conclusion was to refund her money. So painful, right? But I will keep moving.
I moved to customer C. After sending her video, she said she loved the hair but it wasn't as long as she saw it in the picture. I tried to explain to her that the picture she saw was dummy, not on a person's head. She demanded that I put it on a dummy, which I did. But she still complained of the same thing and said I should get her a longer hair. I told her that she would need to add more money for the longer hair, and she agreed. So I am still waiting for the remaining balance before I can dispatch the hair.
In conclusion, online marketing is the sweetest business, but sometimes it can attract a lot of stress. However, there is no going back. I will keep pushing.
Thanks for reading.
Note: All the pictures posted here are mine.
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Thank you so much
You're welcome @uchechi123! Have a nice day 😊👍
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Waooo thank you so much beautiful Lady @nkemakonam89
Uwc 🥰
Wow, I see that there are lots of ups and downs in this hair business. You know, every customer wants the best because he or she is paying for the goods. Remember, your customers are always right oo 😂
So do as they requested and if it doesn't go down well, kindly let it slide and move on to another customer. Some days are like that bit in everything, we keep learning from our experience.
I wish you all the best in your business. Stay safe ✅❤️
Thank you so much @nkemakonam89, yes customers are also right and that is why am dancing to their tune, if they didn't buy today, they might buy next time , thanks for your encouragement, much appreciated .
Uwc my dear ❤️
Oh dear, what a day. There are days the going gets better and there are days it gets worst. Humans are the most difficult to manage but once you have the skills and grace to win them, all shall be added unto you.
I pray every day brings new blessings and makes you happy.
Thank you so much @floraada for your prayers and words of encouragement, I believe success will smile on me tomorrow. I appreciate you dear.
Sorry about the stress that came with the Job.
Be encouraged, not all days are rosy.
Some of these challenges are unavoidable as some customers could be difficult partly from bad experiences they may have had from other vendors as you pointed out.
Please, keep up.
Not seen your introduction post unless you're not new.
Nice to be in your network
Thank you so much for your encouragement @jjmusa2004, am a newbie dear, my introduction was published on needlework Monday, I will appreciate if you can go there and sight it, I appreciate you .