RE: When a client leaves
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Clients come from need, recognition, and relationship. It's easy to overthink why a client doesn't return, like we used to ruminate over why the other children don't like me.
We are not meant to mesh or get along with everyone. Frankly, how boring would the world be if that were true? We wouldn't ever find "our people"!
I'm sure you value those who return enough to feel like family. Stay open to new relationships, seek out and be vulnerable to the new, and don't dwell on the ones that move on, other than honestly reflecting on why. If your lucky, asking the ones that leave to let you know why without fear of hearing the truth will, on rare occasions, be honest and helpful.
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Yeah, this is a sure way to help to rearrange and re-strategize, but the problem is the boldness to ask and also, most of them don't like to say out because if it's bad, they may feel it'll affect the businessman's emotions.
Thank you so much for this
Yes, asking can make people uncomfortable. Consider asking all of your customers periodically. That way if becomes part of normal customer care.
For new customers, it's safe to say things like "Thank you for trying me out" or "So glad to have you; how did you hear about me?" are nonthreatening.
Customers that are unhappy, unable to afford, or just found a better fit or deal for them will rarely tell you. People HATE confrontation.
My interfaces were different. I would mail or email people I hadn't heard from in a while with the following:
"I haven't seen you in a while, and hope everything is going well.
If you've chosen to stop using my services, I would appreciate getting your feedback as to why. Don't worry; I'm not going to be persistent!
Not every connection succeeds or is meant to happen. I respect your opinions, and your thoughts may help me improve what I do."
Mailing this as a handwritten or printed note with a postage paid return envelope was far more powerful than email.